Application Support Analyst

We are seeking an Application Support Analyst to join our team. The ideal candidate will have proven experience with configuration management tools, scripts, and surveillance tools. They will also have knowledge of ITIL methodology, operational excellence in server administration, and experience with 24/7 support for critical servers.

Requirements

• Proven experience with configuration management tools: Ansible, Gitlab CI, DAIR
• Scripts: Shell
• Surveillance: Dynatrace, Autosys, CFT
• Master of the ITIL methodology for operations with solid analytical skills and proven professional experience
• Operational excellence in the administration of Redhat Linux and Windows servers
• Remediation of vulnerabilities on Linux and Windows servers
• Knowledge of configuration management tools, surveillance tools, and continuous integration tools on UNIX and Windows platforms; configuration of Ansible tools
• Automation of deployment, customization, updates, and monitoring via DevOps tools
• Experience in providing 24/7 support for critical servers, including availability, performance, surveillance, incident response, preparation, change management, and capacity management
• Experience with the ServiceNow ticket management tool
• Proactive approach with the ability to solve problems, capable of working on multiple projects simultaneously and meeting tight deadlines
• Experience with Kubernetes and containers
• Excellent communication in English

Benefits

• A minimum of 3 weeks’ vacation starting in your first year
• Comprehensive group insurance plan with generous employer contributions
• Employer contributions to a group RRSP
• Flexible work arrangements: hybrid, remote, or in-office
• A welcoming, modern office space with fresh fruit, coffee, beverages, occasional team lunches, and more
• Annual tech equipment allowance
• Flexible schedules and a balanced work environment
• Career growth opportunities, including training, certifications, online or in-person learning, and access to the Onepoint Academy
• A global network of experts who love sharing knowledge
• A people-centred culture focused on individual growth and a strong sense of belonging