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Lexmark
Application Support Analyst (Fin / CRE)
Lexmark seeks experienced Application Support Analyst (Fin/CRE) in Cebu. 10+ yrs IT Service Delivery, Oracle EBS expertise, ServiceNow ITSM proficiency required. Lead production ops, incident management. ITIL cert preferred. Hybrid role with PTO, 401k, visa sponsorship.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 15, 2025
We are seeking a seasoned Application Support Analyst to lead production operations and service delivery for critical Finance and Corporate Real Estate (CRE) systems in a hybrid enterprise environment.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Finance, or a related field (Master’s preferred).
- 10+ years of experience in IT Service Delivery, Application Support, or Production Operations, with a focus on Finance and Real Estate systems.
- In-depth knowledge of Oracle EBS GL, Treasury Applications, Vertex, XPRO – Oracle Cube, Mainframe Finance platforms, Month-End Close cycles, EFIW Data Warehouse, ECS/ESS Reporting, Cognos.
- Strong background in incident and change management, including root cause analysis and preventative action planning.
- Experience managing multi-vendor, global support models and leading cross-functional technical teams.
- Familiarity with ITIL frameworks; ITIL certification is a plus.
- Hands-on experience with ITSM tools like ServiceNow for managing tickets, change requests, and service reporting.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
10+ years of experience in IT Service Delivery, Application Support, or Production Operations, with a focus on Finance and Real Estate systems
