ServiceNow Development Team Lead

Our ServiceNow Development Team Lead builds and leads a strong technical team, works with customers to understand their needs, designs effective ServiceNow solutions, and oversees implementation with their team.

Requirements

• 4+ years of experience implementing, configuring, and developing ServiceNow modules and applications
• Bachelor’s degree in computer science or similar technical degree (or equivalent job experience)
• Minimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, Integration Technologies, etc.)
• Excellent communication skills and strong commitment to quality service
• Ability to work both independently and collaboratively within a team
• Ability to work remotely and manage remote resources effectively
• Ability to collaborate effectively with team members of diverse backgrounds, communication styles, and technical expertise levels
• Ability to understand and implement complex end-user requirements
• Ability to effectively organize work across multiple initiatives
• Strong understanding of ITIL methodologies
• General knowledge of IT infrastructure, systems design and CSDM
• Working experience with IT Service Management and CMDB processes

Benefits

• Flexible remote work options
• Additional PTO day for mental health
• Competitive paid time off
• Half-day Fridays
• Paid maternity and paternity leave for biological birth and adoption
• Newborn, adoption and fertility assistance
• Competitive training & development programs
• Healthcare Plan
• 401(k) with employer match
• 10 days toward bereavement leave
• Premium subscription to the Calm app