Application Support Analyst UK&I

Experian is seeking an Application Support Analyst to provide advanced support to clients, regional delivery teams, and global departments. This role involves investigating production issues, implementing improvements, and communicating progress to ensure successful incident resolution and customer satisfaction. The analyst will also contribute to process improvement and be a trusted partner within the company.

Requirements

• 3+ years of experience in application/customer support
• Fluency in English, both written and verbal
• Excellent communication skills, including proficiency in writing reports and presenting technical work
• Logical approach to incident resolution
• Understanding of ITIL terminology and ability to work in an ITIL-focused environment
• Experience with ServiceNow

Benefits

• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time
• Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member
• Monthly flex allowance including internet bill coverage
• Sick leave allowance
• Corporate discounts
• Marriage and childbirth / adoption allowance
• Share save plan
• Employee assistance program
• Birthday gift
• Flexible working hours
• Home office
• Personal Development programs