Application Support Engineer

EUROPEAN DYNAMICS (ED) is seeking a proactive and detail-oriented Application Support Engineer to join their eGovernment application support team. This role focuses on understanding, troubleshooting, and enhancing the functionality of eGovernment applications to ensure a seamless user experience. The ideal candidate will have a strong service management background and be passionate about software systems.

Requirements

• Experience with service management tools (e.g., Jira, OTRS, ServiceNow)
• Knowledge in ITIL, ITSM, and Incident Management
• Prior involvement in IT projects within an Agile framework
• Proficiency in producing documentation (meeting minutes, incident reports, etc.)
• Excellent verbal and written communication skills
• Willingness to work in a shift rotation
• Fluency in English

Benefits

• Competitive salary
• Private Health Coverage
• Flexible Working Hours
• Professional Development
• Career Growth
• Dynamic Work Environment