Application Support Engineer - Bangalore (Hybrid)

Syndigo is a software and services company for master data management and product information. They connect brands with global retailers, helping consumers with online shopping confidence. The company is seeking an Application Support Engineer to provide technical support to Riversand SaaS product and resolve customer issues related to the application and configuration of a global customer footprint.

Requirements

• Provide Technical Support on Application and Configuration for Riversand SaaS product with global customer footprint on 24x7 operational environment.
• Provide timely response and resolution for customers with SLA management & tracking.
• Own, resolve and restore technical and operational issues with Root Cause Analysis (RCA) of incidents.
• Conduct periodic customer cadence call to review the tickets history and improvement process for customer environment.
• Contribute to the knowledge base and documentation for Application Support improvements.
• Maintain system environment on public cloud like Azure, AWS.
• Analyze events from log management systems and monitoring tools like Sensu, Kibana, Grafana.
• Manage ticketing tool like Jira Service Desk, ServiceNow, Team Foundation Server.

Benefits

• Competitive salary