Application Support Engineer - Bangalore (Hybrid)

We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries. As a Application Support Engineer, you will provide technical support on Application and Configuration for Riversand SaaS product with global customer footprint on 24x7 operational environment.

Requirements

• Bachelor’s degree or equivalent in Computer Science or Engineering (or an equivalent major)
• 4+ years of relevant experience with progressively responsible experience in Application Software Support
• Must have supported global customer over Email, Remote troubleshooting & Phone
• Excellent written and oral communication skills
• Technical skills: Should have worked on software system environment hosted on public cloud like Azure, AWS
• Should have worked with Software and Application systems that involves troubleshooting by analyzing API calls using tools like Postman, etc.
• Multi-tenant environment and work environment with customer information security as high focus along with compliance
• Should have worked on environment with large amount of data imports/exports, data relationship, validations, workflow configurations, Business rules configurations, Reporting tools etc.
• Knowledge on various data configuration structures like JSON, XML, YAML along with syntax and validations
• Access and Analyze events from log management systems and monitoring tools like Sensu, Kibana, Grafana etc.
• Should have worked on ticketing tool to log, manage and track customer tickets like Jira Service Desk, ServiceNow, Team Foundation Server etc.
• Should be familiar with software system on Linux OS and applications running on micro-services architecture with big-data analytics
• Ability to do scripting when required using shell scripting & Python
• Nice to have: Java programming understanding and knowledge
• Knowledge on Container Orchestration like Docker Swarm or Kubernetes
• Basic understanding on technology stack like Netty/ Nginx, Elastic Search, Mysql, Apache Storm, Kafka etc.

Benefits

• Authenticity fuels our work. In fact, it’s one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking.
• Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
• All are welcome here and we invite you to join our team if you are ready to help us continue that growth!