Application Support Manager - Customer (P736)

We are looking for an Application Support Manager to lead a team of Support Analysts and deliver exceptional experiences for our customers. The role involves overseeing day-to-day activities, driving team performance, and maintaining high levels of customer satisfaction.

Requirements

• Proven experience managing customer support teams
• Strong working knowledge of ITIL service management principles and tools
• Experience supporting both SaaS and on-premise application environments
• Demonstrated ability to analyse service performance data and implement continuous improvement initiatives
• Skilled in stakeholder engagement and customer relationship management
• Ability to provide clear direction and set goals
• Experience mentoring and developing team members
• Acts as a senior escalation point and resolves complex issues with urgency and professionalism

Benefits

• Inclusive and safe work environment
• Flexible work arrangements
• Days of Difference leave for volunteering
• Opportunities for growth and development