Application Support Manager - Customer (P736)

Civica is a GovTech champion that delivers software to help public services. We're looking for an Application Support Manager to lead a team of Support Analysts and deliver exceptional experiences for our customers.

Requirements

• Proven experience managing customer support teams
• Strong working knowledge of ITIL service management principles and tools
• Experience supporting both SaaS and on-premise application environments
• Demonstrated ability to analyse service performance data and implement continuous improvement initiatives
• Skilled in stakeholder engagement and customer relationship management
• Ability to provide clear direction and set goals
• Experience mentoring and developing team members
• Acts as a senior escalation point, resolving complex issues with urgency and professionalism
• Maintains strong customer relationships and drives service quality across all interactions

Benefits

• Inclusive and safe work environment
• Flexible work options
• Days of Difference leave for volunteering
• Opportunities for growth and development