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Civica
Application Support Manager - Health & Care (P731)
Application Support Manager at Civica, Sydney. Lead support team, manage SaaS/on-premise applications, apply ITIL principles. Requires team management experience, service performance analysis skills. Flexible work, inclusive culture.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 13, 2025
We're a company that makes software for critical services, and we're looking for an Application Support Manager to lead our support team and deliver exceptional experiences for our customers. As a Support Manager, you'll lead a team of Support Analysts, ensure issues are handled efficiently, and proactively engage with stakeholders to understand their business needs.
Requirements
- Proven experience managing customer support teams
- Strong working knowledge of ITIL service management principles and tools
- Experience supporting SaaS and on-premise application environments
- Demonstrated ability to analyse service performance data and implement continuous improvement initiatives
Benefits
- Inclusive and welcoming environment
- Flexible work arrangements
- Days of Difference leave for volunteering
- Equal opportunity employer
Requirements Summary
Proven experience managing customer support teams, strong ITIL knowledge, and experience with SaaS and on-premise applications
