System Soft Technologies

Desktop Support Engineer

Join System Soft Technologies as a Desktop Support Engineer in Hyderabad. Leverage ServiceNow for ticketing, manage IT assets, and resolve user issues.

Department - JobBoardly X Webflow Template
Consulting
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Incident Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
April 5, 2025

We are seeking a skilled and motivated Desktop Support Engineer with 3 to 4 years of experience to provide technical support, manage hardware and software configurations, and resolve end-user issues.

Requirements

  • 3-4 years of experience in desktop support, IT helpdesk, or a similar technical support role.
  • Proficiency in Windows operating systems; experience with macOS is a plus.
  • Experience with laptop configurations and troubleshooting.
  • Strong knowledge of Active Directory for user account management (user creation, modifications, and deactivations).
  • Familiarity with Office 365 and common enterprise applications.
  • Experience with remote support tools and VPN setups.
  • Basic knowledge of network troubleshooting (Wi-Fi, LAN setups, IP address issues).
  • Experience with asset management, including tracking, maintaining, and managing IT hardware inventories.
  • Experience managing laptop shipments and coordinating deliveries.
  • Familiarity with ticketing systems like Jira, ServiceNow, or equivalent, to track and resolve user issues within SLAs.
  • Ability to diagnose and troubleshoot hardware issues for desktops, laptops, printers, and other peripherals.
  • Experience with software installations and applying updates/patches regularly.
  • Knowledge of IT security policies and experience in ensuring compliance with antivirus, firewalls, disk encryption, etc.
  • Strong problem-solving and troubleshooting abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a team environment.

Requirements Summary

3-4 years of experience in desktop support, proficiency in Windows operating systems, and strong knowledge of Active Directory