We are seeking a skilled and motivated Desktop Support Engineer with 3 to 4 years of experience to provide technical support, manage hardware and software configurations, and resolve end-user issues.
Requirements
- 3-4 years of experience in desktop support, IT helpdesk, or a similar technical support role.
- Proficiency in Windows operating systems; experience with macOS is a plus.
- Experience with laptop configurations and troubleshooting.
- Strong knowledge of Active Directory for user account management (user creation, modifications, and deactivations).
- Familiarity with Office 365 and common enterprise applications.
- Experience with remote support tools and VPN setups.
- Basic knowledge of network troubleshooting (Wi-Fi, LAN setups, IP address issues).
- Experience with asset management, including tracking, maintaining, and managing IT hardware inventories.
- Experience managing laptop shipments and coordinating deliveries.
- Familiarity with ticketing systems like Jira, ServiceNow, or equivalent, to track and resolve user issues within SLAs.
- Ability to diagnose and troubleshoot hardware issues for desktops, laptops, printers, and other peripherals.
- Experience with software installations and applying updates/patches regularly.
- Knowledge of IT security policies and experience in ensuring compliance with antivirus, firewalls, disk encryption, etc.
- Strong problem-solving and troubleshooting abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.