Desktop Support Engineer

We are seeking a skilled and motivated Desktop Support Engineer with 3 to 4 years of experience to provide technical support, manage hardware and software configurations, and resolve end-user issues.

Requirements

• 3-4 years of experience in desktop support, IT helpdesk, or a similar technical support role.
• Proficiency in Windows operating systems; experience with macOS is a plus.
• Experience with laptop configurations and troubleshooting.
• Strong knowledge of Active Directory for user account management (user creation, modifications, and deactivations).
• Familiarity with Office 365 and common enterprise applications.
• Experience with remote support tools and VPN setups.
• Basic knowledge of network troubleshooting (Wi-Fi, LAN setups, IP address issues).
• Experience with asset management, including tracking, maintaining, and managing IT hardware inventories.
• Experience managing laptop shipments and coordinating deliveries.
• Familiarity with ticketing systems like Jira, ServiceNow, or equivalent, to track and resolve user issues within SLAs.
• Ability to diagnose and troubleshoot hardware issues for desktops, laptops, printers, and other peripherals.
• Experience with software installations and applying updates/patches regularly.
• Knowledge of IT security policies and experience in ensuring compliance with antivirus, firewalls, disk encryption, etc.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.