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Civica
Application Support Manager - Health & Care (P731)
Application Support Manager at Civica, Melbourne. Lead health & care support teams, manage SaaS/on-premise environments, drive ITIL-based improvements. Requires 5-10yrs support management, team leadership, stakeholder engagement skills. Flexible work, volunteer leave.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 13, 2025
Civica is a GovTech champion that helps deliver critical services for citizens worldwide. We're passionate about using technology to improve outcomes for citizens and public sector organizations. As an Application Support Manager, you'll lead a team to deliver exceptional experiences for our customers and drive continuous improvement.
Requirements
- Proven experience managing customer support teams
- Strong working knowledge of ITIL service management principles and tools
- Experience supporting both SaaS and on-premise application environments
- Demonstrated ability to analyse service performance data and implement continuous improvement initiatives
- Skilled in stakeholder engagement and customer relationship management at senior or executive levels
- Ability to provide clear direction, set goals, and align team priorities with broader organisational objectives
- Experience mentoring and developing team members
- Acts as a senior escalation point, resolving complex issues with urgency and professionalism
Benefits
- Inclusive and safe work environment
- Flexible work arrangements
- Days of Difference leave for volunteering
- Giving culture with opportunities to contribute to charity
- Technology and tools to support remote work
Requirements Summary
5-10 years of experience in customer support management, ITIL principles, and team leadership
