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Leidos
Application Support Manager
Application Support Manager at Leidos, Washington DC. Lead enterprise support team managing CA applications, incident resolution, SDLC processes. 8+ yrs exp, Bachelor's, ITIL Intermediate required. PTO, 401k, insurance.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 18, 2025
The Applications Support Manager is responsible for leading and managing a large Applications Support team providing Tier II support across a wide portfolio of enterprise CA applications, including web, client/server, imaging, archiving, and specialized application systems.
Requirements
- Lead and manage a large Applications Support team
- Oversee high-volume incident resolution, root-cause analysis, ticket prioritization, and escalation management
- Ensure application availability, performance, and reliability
- Manage full SDLC-aligned support processes
- Direct daily operational activities
- Partner with development, QA, infrastructure, and O&M teams
- Establish and enforce standardized procedures
- Track performance metrics and service levels
- Recruit, mentor, and lead a large, diverse staff of application support analysts
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
Requirements Summary
8+ years of relevant experience, Bachelor’s degree in Computer Science, Information Technology, Management or a related field, ITIL Intermediate Level Certification
Apply now
Washington
|
District of Columbia
United States
Senior
In-Person
Full Time
126100-227950 USD/year
