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Octal Philippines Inc.
Application Support Specialist
Join Octal Philippines Inc. as an Application Support Specialist in Taguig City. Leverage ServiceNow skills to troubleshoot applications, ensuring seamless operations. Benefits include health insurance, 401k matching, and tuition reimbursement.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 30, 2025
Provide first and second-level support for software applications, troubleshoot and resolve application-related issues, and collaborate with development and infrastructure teams.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 2+ years of experience in application support or IT helpdesk
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal abilities
- Experience with SQL and database management
- Familiarity with ITSM tools like ServiceNow or Jira
- Ability to work independently and in a team
- Knowledge of scripting languages is a plus
- Understanding of software development lifecycle
- Customer-focused mindset
Benefits
- Health insurance
- Paid time off
- 401k matching
- Retirement plan
- Tuition reimbursement
- Relocation assistance
Requirements Summary
Bachelor's degree in Computer Science, IT, or related field; 2+ years of application support or IT helpdesk experience; strong problem-solving skills
