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NICE
Senior IT Technical Support
Join NICE in Manila as a Senior IT Technical Support Engineer. Leverage ServiceNow for complex issue resolution, mentoring, and client communication. Competitive salary and hybrid work model.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
August 20, 2025
NiCE is seeking a highly skilled Senior IT Technical Support Engineer to join their support team in the Philippines. The role involves handling complex technical issues, mentoring junior engineers, and ensuring timely resolution of customer concerns. This involves deep technical troubleshooting, client communication, documentation, and cross-functional collaboration.
Requirements
- Bachelor’s degree in computer science, Information Technology, Engineering, or related field.
- Minimum 9-10 years of experience in technical support, system administration, or IT.
- Proficient in Windows/MAC and Linux administration.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira).
Benefits
- Competitive salary
- Career growth
- Hybrid work model
Requirements Summary
Bachelor's degree in IT or related field. 9-10 years of experience in technical support. Strong troubleshooting and communication skills
