Application Support Technical Lead (ServiceNow Reporting)

Freddie Mac is looking for an Application Support Technical Lead with strong analytical qualities, sound technology experience, and excellent communication skills to provide technical leadership and hands-on development in the design and delivery of ServiceNow Reporting and Dashboards.

Requirements

• Bachelor's degree or equivalent work experience
• Minimum of 8-10 years of industry experience
• 5 + years experience working with IT data and analytics in prior roles in support of IT reporting functions
• An advanced level understanding of service management frameworks (ITIL v3or v4) and supporting data is required
• An expert level understanding of ServiceNow Reporting, Performance Analytics, Query Builder and CMDB Query Builder
• Knowledge of Tableau and Dremio is a plus
• Experience with Application Support and/or Infrastructure Support
• Experience with Change Management, Release Management, Event Management, and Incident Management in a large Enterprise production environment
• Experience with supporting IT projects
• Experience with Operations involving production application support and production infrastructure support
• Strong analytical skills
• Experience with troubleshooting system or product issues

Benefits

• Comprehensive total rewards package to include competitive compensation and market-leading benefit programs
• Annualized market-based salary range of $132,000 - $198,000
• Eligible to participate in the annual incentive program