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Airgas
Applications Incident Manager (Delivery & Operations)
Join Airgas as an Applications Incident Manager in Petaling Jaya. Leverage ServiceNow for IT incident resolution, ensuring minimal disruption. ITIL certified preferred. Hybrid work, medical benefits.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 5, 2025
The Applications Incident Manager (Delivery & Operations) is responsible for ensuring the efficient and effective resolution of IT incidents impacting Air Liquide business operations. The role focuses on the timely coordination, communication, and escalation of incidents, driving restoration of services with minimal disruption.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Background of working with MSPs or BPO is preferred
- ITIL v4 Foundation certification or higher is highly desirable
- Proven experience in incident management, preferably in a large enterprise environment
- Strong understanding of IT infrastructure and application management (SDLC)
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work under pressure and manage multiple priorities
- Experience with incident management tools (e.g., ServiceNow, Jira Service Management)
- Experience with ticketing systems
- Ability to work on call during off hours occasionally for urgent cases
Benefits
- Hybrid work arrangement
- Medical card coverage for self and dependents (outpatient and inpatient)
- Extended health & flexi benefits coverage (Child's specialist claim, Pap Smear, Mammogram, Self Relaxation Expenses, Fur Benefits etc.)
- Monthly NICE Program activities for team bonding and well-being lifestyles
Requirements Summary
Bachelor's degree in Information Technology or Computer Science, 3+ years of experience in incident management, ITIL certification
