The Applications Support Sr Analyst is a seasoned professional role that applies in-depth disciplinary knowledge to develop new techniques and improve processes and work-flow for the area or function. The role requires good analytical skills, strong communication and diplomacy skills, and regular informal/formal leadership role within teams.
Requirements
- 8-10 years experience in an Application Support role.
- Experience installing, configuring or supporting business applications.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder
- Experience writing Linux Shell scripts
- Good Technical knowledge of Cloudera stack, Kafka, Spark, Hive, HBase, Sqoop, Talend, Couchbase
- Good Technical knowledge of Oracle 19c, SQL, MS SQL Server
- Good Technical Skills in Java, API and XML
- Familiarity with ITIL process, ServiceNow, ITRS monitoring and AppDynamics tools.
- Technical understanding of IBM WebSphere and TIBCO
- Knowledge of MicroStrategy and Tableau
- Knowledge NDM, SFTP, MQ & TIBCO EMS
- Autosys or relevant batching tools
- Experience on Cloud computing and migrating applications to ECS containers
- Experience on GitHub, TeamCity, Maven, CHEF or Ansible, Jenkins
- Practical problem solving and strategic thinking skills
- Service oriented attitude
- Ability to work in a fast-paced environment
- Proficient using basic technical tools and systems
- Good interpersonal and communication skills