Apps Sup Tech Lead Analyst - NEW YORK, Hybrid

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. The successful candidate will be responsible for production management of our suite of core Rates (G10 and Local Markets) applications, working through problems, and dealing with user issues.

Requirements

• Experience in an Application Support, Production Management, or related role would be preferred
• Experience installing, configuring, or supporting business applications
• Experience tracking issues through tools such as JIRA and ServiceNow
• Experience with UNIX (AIX/ Linux) environment
• Databases - Oracle, Microsoft SQL Server
• Scripting languages - Python, Shell
• Good analytical and problem solving skills
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Ability to plan, organize and prioritize workload
• Clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder
• Effectively share information with other support team members and with other technology teams
• Willingness to learn, self-motivated
• Experience in Fixed income business knowledge/understanding is preferred
• Experience in supporting Sales and Trading, Risk and Trade Management Platforms or similar systems
• Exposure or high level understanding of cloud computing platforms (AWS, Azure)
• Experience with ITRS Geneos, Appdynamics or alternate APM/Monitoring tools
• Knowledge/ experience of incident, Change and problem Management procedures
• Knowledge of Kubernetes, OpenShift, container management
• Configuration automation using Ansible
• Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication
• Experience with log aggregation tools such as ELK/Splunk
• Experience with Dashboard/reporting tools such as Grafana, Prometheus, Tableau are nice to have
• Previous experience of Site Reliability Engineering concepts

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays