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Citi
Apps Sup Tech Lead Analyst (Big Data) – Vice President
Apps Support Tech Lead at Citi (Chennai) - Lead production incident resolution, manage SMBF systems, mentor teams. 12+ yrs required. PTO, 401k, retirement.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2025
We are seeking a technical lead for SMBF Production Support Technology, providing technical hands on investigation and oversight across systems and applications.
Requirements
- Provides technical hands on investigation and oversight across systems and applications
- Provide a holistic view of the production environment for both technology and business management
- Perform controlled resolution of incidents and problems
- Contributes to formulation of strategies for apps support and other functional areas
- Exhibits sound and comprehensive communication and diplomacy skills
- Focus on people development and deputize for the regional support manager
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
Requirements Summary
12+ years experience in Apps Support, technical hands on investigation, holistic view of production environment
