Arthur Lawrence

Arthur Lawrence

Join Arthur Lawrence in Riyadh as a Manager – Incident & Problem Management. Leverage your 8+ years in ITSM and ServiceNow expertise in the banking sector.

ServiceNow Role Type:
ServiceNow Modules:
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Change Management
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IT Service Management
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Problem Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
May 15, 2025

Urgently looking for a Manager – Incident & Problem Management for a client in Riyadh, KSA. Must-Have: 8+ years of experience in IT Service Management, banking industry experience, and ITIL framework understanding.

Requirements

  • Minimum 8+ years of experience in IT Service Management, with mandatory banking industry experience.
  • Proven track record in managing high-impact incidents and conducting detailed RCAs.
  • Solid understanding of ITIL framework, especially Incident, Problem, and Change Management.
  • Experience using ITSM tools such as ServiceNow, Remedy, BMC, or equivalent.
  • Ability to work in a 24/7 service environment and manage on-call support when needed.

Requirements Summary

8+ years of experience in IT Service Management, ITIL framework understanding, ITSM tool experience