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Arthur Lawrence
Arthur Lawrence
Join Arthur Lawrence in Riyadh as a Manager – Incident & Problem Management. Leverage your 8+ years in ITSM and ServiceNow expertise in the banking sector.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 15, 2025
Urgently looking for a Manager – Incident & Problem Management for a client in Riyadh, KSA. Must-Have: 8+ years of experience in IT Service Management, banking industry experience, and ITIL framework understanding.
Requirements
- Minimum 8+ years of experience in IT Service Management, with mandatory banking industry experience.
- Proven track record in managing high-impact incidents and conducting detailed RCAs.
- Solid understanding of ITIL framework, especially Incident, Problem, and Change Management.
- Experience using ITSM tools such as ServiceNow, Remedy, BMC, or equivalent.
- Ability to work in a 24/7 service environment and manage on-call support when needed.
Requirements Summary
8+ years of experience in IT Service Management, ITIL framework understanding, ITSM tool experience
