Arthur Lawrence

Arthur Lawrence

Join Arthur Lawrence in Riyadh as a Manager – Service Desk Operations. Leverage 10+ years of IT support and ServiceNow expertise. ITIL 4 certified required.

ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
May 15, 2025

We are urgently looking for a Manager – Service Desk Operations for a client in Riyadh, KSA. The ideal candidate will have 10+ years of experience in IT support, service desk management, or IT operations within the banking sector.

Requirements

  • Minimum 10 years of experience in IT support, service desk management, or IT operations within the banking sector.
  • Experience with ServiceNow or similar ITSM platforms, and familiarity with ISO/IEC 20000 standards.
  • Must be fluent in Arabic and English.
  • ITIL 4 Managing Professional certification.

Requirements Summary

10+ years of experience in IT support, service desk management, or IT operations, ITIL 4 certification, fluency in Arabic and English