Assistant Manager - IT Production Support (NGEMR)

This role is for an IT Production Support Assistant Manager responsible for overseeing IT production maintenance and ensuring smooth service delivery. The position involves technical expertise, leadership, and process management to resolve production issues, provide updates, and drive operational efficiency. It requires ongoing professional development and staying up-to-date with the latest software and technologies.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 6-8 years of experience in IT production maintenance support
• Strong troubleshooting and analytical skills
• In-depth knowledge of ITIL processes and SLA monitoring
• Proficiency in system monitoring, ticketing systems, and issue tracking tools (e.g., ServiceNow)
• ITIL Foundation certification is a plus

Benefits

• Training resources
• Certifications
• Cross-functional projects
• Opportunity for ongoing professional growth