Assistant Manager

We are looking for a User Experience Architect who will lead the charge in elevating internal digital products and services by making them more intuitive, inclusive and aligned with how our people actually work. This role sits within the Digital Experiences team, supporting the UK Internal Technology function and contributes to building meaningful, human-centred experiences across the firm’s digital landscape.

Requirements

• Proven experience as a UX practitioner working across research, products and service design in complex, enterprise or workplace environments.
• Skilled in applying human-centred design (HCD) principles to digital products and services, including user research, mapping (various), information architecture, prototyping, and iterative testing.
• Hands-on experience integrating AI tools into the UX process, such as using GenAI for research analysis, prompt-to-code tools for rapid prototyping, or agentic design assistants for ideation and documentation.
• Demonstrated ability to lead or contribute to large-scale UX programmes, working collaboratively with multidisciplinary teams including developers, analysts, and stakeholders.
• Comfortable working with ambiguity in early-stage projects, with a strong ability to define and prioritise user and business needs.
• Sound understanding of accessibility standards (e.g. WCAG) and how to apply inclusive design principles throughout the design and delivery lifecycle.
• Familiarity with Agile and Lean UX delivery environments and how UX integrates into iterative product development cycles.
• Familiarity with UX metrics and methods for tracking design impact, such as CSAT, usability scores, or adoption rates.
• Experience working with internal tools and enterprise platforms (e.g., Figma, Miro, ServiceNow, SAP, Microsoft 365).
• Experience working across global teams or multi-location environments, with sensitivity to cultural and accessibility considerations.

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Access to cutting-edge technology and tools
• Opportunities for professional certifications and training