Assistant Manager

We are seeking a detail-oriented individual to act as the first point of contact for global enterprise customers, providing exceptional service desk support. This role involves managing service requests, incidents, and orders through multiple channels, ensuring timely resolution and adherence to agreed service levels.

Requirements

• Fluent in English with excellent communication skills.
• Minimum 1 year of experience in mobility operations or service desk environments.
• Familiarity with ITIL framework (basic knowledge required).
• Proficient in MS Office applications, especially Excel.
• Strong analytical skills and ability to work in dynamic, high-growth environments.
• Team player with experience in international and virtual team settings.
• Knowledge of Vodafone Global Enterprise products and services is an advantage.
• Committed to continuous learning and professional development.