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EXL
Assistant Vice President
Consulting
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 12, 2025
We are seeking a dynamic Assistant Vice President (AVP) to lead our Technology Infrastructure and Applications Observability Practice. The AVP will oversee a multidisciplinary team, driving excellence in service delivery, leveraging AI-powered Observability, and enhancing performance, resilience, and business value. The ideal candidate will have a strong technical background, strategic thinking, and communication skills.
Requirements
- 12+ years in Technology Infrastructure / Observability / SRE roles
- Strong knowledge of Technology Infrastructure (Servers, Networks, Cloud), Application architecture, and modern observability stacks
- Knowledge of tools and technology like:ITSM - ServiceNow
- Experience with AI for Observability, AIOps platforms, and large-scale monitoring/log management systems.
- Leadership and Communication
- Business & Analytical Acumen
- Experience in creating value stories
Requirements Summary
12+ years in tech/observability. Strong knowledge of ITM architecture, AI, or observability tools. Excellent communication & leadership skills. Business acumen required
