Associate Analyst, NOC

Carvana is hiring an Associate Analyst for a 100% on-site position in Tempe, AZ. The role involves monitoring and analyzing existing systems and services, performing runbook functions, and escalating alerts. The ideal candidate should have basic skills with monitoring and alerting tools, networking principles, and Microsoft Windows Server and Desktop support.

Requirements

• Basic skills with monitoring and alerting tools
• Basic skills with basic networking principles and protocols.
• Basic skills with Microsoft Windows Server and Desktop support.
• Basic skills administering Windows Active Directory.
• Basic skills with interpreting monitoring dashboards and reports.
• Calm under pressure, and able to drive issues to resolution
• Able to coordinate efforts across multiple teams
• Attention to detail
• Experience with ticketing systems (ServiceNow or Jira preferred).
• At least 3-4 years of experience supporting enterprise level (medium to large) environments with at least 1 of those in a Senior Service Desk role.

Benefits

• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.