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Chubb
Associate Application Support Engineer
Join Chubb as an Associate Application Support Engineer in Thessaloniki. Utilize ServiceNow for incident management and application stability.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 11, 2025
Chubb is seeking an Associate Application Support Engineer to join our team in Thessaloniki, Greece. This is a permanent full-time position with a global company.
Requirements
- Provide, improve, and enhance stability of supported IT application to business operation
- Monitor Application service level compliance
- Ensure that tickets are formally closed and record lessons learnt
- Participate in the planning and coordination of Change Requests and Fixes to production
- Identifying, assessing, and managing risks to the success of business-as-usual processes
- Manage incidents by acting as incident manager, communicating outages to stakeholders and management
- Analyze the reoccurring Incidents and Requests and propose permanent solutions/best practices
- Maintain the ServiceNow ticketing system, Service Catalogue guidelines, and procedure documentation
Benefits
- Job description not provided
Requirements Summary
Root cause analysis, Incident and Request Tasks escalation, Maintenance of ServiceNow ticketing system
