Associate Architect - ITSM/ITOM

We are seeking an experienced technologist who will have architectural responsibility for ITSM/ITOM within the Plan, Build and Observe Service Architecture team in Platform Engineering. The role involves collaborating with the Plan, Build and Observe architecture team to deliver a robust solution, working with Service Management teams, and leading direction for the Platform Engineering ServiceNow development team's current work and roadmap.

Requirements

• 10+ years of experience in ITSM/ITOM tools
• Deep understanding of complex and varied integrations
• 10+ years of development experience
• ITSM/ITOM tools experience of 10+ years with a preference of deep knowledge on ServiceNow including certification on some part of the platform
• Leadership skills and ability to provide direction and guidance for other engineers

Benefits

• Comprehensive benefit plans
• Flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing