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WTW
Associate Cloud Operations Analyst
Join WTW as an Associate Cloud Operations Analyst in Taguig. Provide 24/7 support, manage incidents, and leverage ServiceNow for performance reporting.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 12, 2025
The company is seeking a skilled Associate Cloud Operations Analyst to join a support team focused on applications powering cloud products and services for Willis Towers Watson's clients. This role involves providing 24/7 support, managing incidents, and building expertise in ServiceNow for incident management and performance reporting. The team is rapidly expanding and offers growth opportunities.
Requirements
- Pre and post-support for software application releases
- Incident request management (L1/L2)
- Root cause analysis and problem solving
- Knowledge development of ServiceNow and product processes
- Teamwork and adherence to service level agreements (SLA's)
- Reporting on performance and KPI's
Requirements Summary
24/7 support for software releases. Incident request management. ServiceNow knowledge and performance reporting
