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ServiceNow
Associate Customer Success Guide
Join ServiceNow as an Associate Customer Success Guide in Orlando, FL. Drive customer success on our AI-enhanced platform. Requires a relevant degree and teamwork. Flexible work options available.
The Mothership
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
August 22, 2025
ServiceNow is seeking an Associate Customer Success Guide for the AMS region. This role focuses on driving customer success, growth, and adoption of their AI-enhanced platform. The guide will act as a trusted point of contact for customers, providing guidance and solutions. The position requires a team-oriented approach, 3-day in-office presence, and collaboration with internal teams.
Requirements
- Onboard new customers, drive adoption, and serve as customer advocates.
- Proactively guide customers on platform usage and resource availability.
- Collaborate with internal teams to resolve customer issues.
- Provide prescriptive guidance on leveraging the platform.
- Complete point-in-time engagements with a focus on onboarding and bi-yearly check-ins.
Benefits
- Flexible work arrangements
Requirements Summary
Associate CS Guide - integrate AI & customer service. Business, Tech or AI related degree preferred. Bilingualism a plus. Customer-facing role
