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ServiceNow
Associate Customer Success Manager - German speaker
Associate Customer Success Manager (German speaker) at ServiceNow, Dublin. Drive customer adoption & value realization of ServiceNow products. Requires 2+ yrs customer services experience, AI proficiency, analytical & collaborative skills.
The Mothership
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 17, 2025
The Associate Customer Success Manager is responsible for overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased. The role involves promoting ServiceNow customer success stories and processes, ensuring customers obtain the maximum value from their ServiceNow investment, and resolving escalated client issues quickly.
Requirements
- Experience leveraging AI to enhance work processes, decision-making, and problem-solving
- 2+ years of experience providing customer professional services or related business support
- Ability to provide independent comprehensive services
- Experience resolving issues through analysis
- Experience in working collaboratively
Requirements Summary
2+ years of experience in customer professional services, AI experience, and ability to work collaboratively
