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ServiceNow
Associate Customer Success Manager
Join ServiceNow as an Associate Customer Success Manager in San Francisco. Leverage ServiceNow skills to enhance customer experience, manage accounts, and drive success. Benefits include flexible work and growth opportunities.
The Mothership
Entry Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
October 3, 2025
ServiceNow is seeking a Customer Success Manager to advocate for customers, identify areas for improvement, and guide users through the ServiceNow products. This role involves managing a portfolio of customers, providing guidance through communication and self-service resources, and resolving escalated issues. ServiceNow is a global leader with a large customer base and a focus on AI-enhanced technology.
Requirements
- Minimum 2–3 years of proven experience in a Customer Success Manager, Account Manager, or similar client-facing role, ideally within a SaaS environment.
- Exceptional communication and interpersonal skills, with a strong customer-first mindset.
- Proven ability to manage a large portfolio of customer accounts, effectively balance competing priorities, and deliver results in a dynamic, fast-paced environment.
- Strong analytical skills, with the ability to interpret customer data, identify trends, and translate insights into actionable recommendations.
- Bachelor’s degree in Business, IT, or a related field preferred; relevant certifications (e.g., ServiceNow Certified System Administrator) are a plus.
- Excellent English communication skills (written and spoken).
Benefits
- Flexible work
- Supportive work environment
- Opportunity for growth
Requirements Summary
2-3 years customer success experience, strong communication skills, and analytical abilities. Bachelor’s degree in a related field is preferred. Fluent English skills required
