Associate Customer Success Manager

The Associate Customer Success Manager will oversee a diverse customer portfolio, ensure execution of structured deliverables, and drive customer action through an understanding of adoption metrics and alignment to customer KPIs and business goals. They will also be responsible for managing critical risks and mitigation strategies, conducting periodic Customer Business reviews with the customer to provide updates, refine the Impact Plan, and report on adoption.

Requirements

• 3+ years of related work experience in Customer Success, Project Management, Business Admin, and/or SaaS
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes
• Ability to drive effective and influential conversations with various stakeholders and leadership levels
• Ability to facilitate discussions and navigate customers' objections
• Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives
• Proven ability to collaborate effectively with cross-functional teams
• Committed to continuous learning, ongoing professional development, and staying abreast of industry trends, and emerging technologies
• Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth
• Passionate about customers and value realization
• Outstanding communication and presentation skills
• ServiceNow experience and/or certifications is a plus

Benefits

• Base pay of $63,900 - $99,100
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs