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ServiceNow
Associate Customer Success Manager
Join ServiceNow as an Associate Customer Success Manager in Costa Rica. Leverage ServiceNow skills to drive customer success and outcomes. 2-3 yrs exp. required.
The Mothership
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 8, 2025
This role is for an Associate Customer Success Manager at ServiceNow, focusing on advocating for customers and helping them achieve business outcomes using ServiceNow products. The role involves guiding customers, identifying success plays, and resolving escalated clients within a fast-paced environment. It leverages best practices and ServiceNow innovation to empower organizations to work smarter.
Requirements
- Minimum 2–3 years of proven experience in a Customer Success Manager, Account Manager, or similar client-facing role, ideally within a SaaS environment
- Exceptional communication and interpersonal skills, with a strong customer-first mindset
- Proven ability to manage a large portfolio of customer accounts
- Strong analytical skills, with the ability to interpret customer data and translate insights into actionable recommendations
- Bachelor’s degree in Business, IT, or a related field (preferred)
- Excellent English communication skills
Requirements Summary
2-3 yrs Customer Success/Account Manager exp. BS preferred. Bachelor's in related field. Strong communication & analytical skills. Fluent in English
