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Sysco
Service Desk Support II (English & French)
Join Sysco as a Service Desk Support II in San José, Costa Rica. Provide bilingual support using ServiceNow ITSM. 2+ years experience required. Full benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 22, 2025
Serve as the first contact point within the Service Desk, offering level one support to associates and internal customers via phone calls, self-service portal submissions, live chat support, and managing non-critical single user escalation requests.
Requirements
- 2 years of experience in Service Desk or similar environment
- Bilingual - English and French required, with a minimum proficiency level of B2+ in both languages
- Experience with ServiceNow ITSM usage and workflows
- Excellent customer support and interpersonal skills
- Exceptional customer support and interpersonal skills
- Ability to communicate resolutions using business terminology
- Ability to perform basic troubleshooting to identify root cause and resolve the issue or reassign the ticket as needed
- IT Service Management (ITSMv3) or ITIL Certification preferred
- AWS certifications a plus but not required
- Microsoft Certified Systems Engineer (MSCE) Certification a plus but not required
Benefits
- Full benefits package
- Comprehensive healthcare package
- Accident insurance
- Unlimited sick time
- Paid holidays
- Flexible work hours
- Professional growth and development
- Free lunch
Requirements Summary
2+ years of experience in Service Desk, bilingual in English and French, and experience with ServiceNow ITSM
