.svg)
ServiceNow
Associate Customer Success Manager
Join ServiceNow as an Associate Customer Success Manager in Dallas, TX. Leverage ServiceNow skills to enhance customer satisfaction and drive success.
The Mothership
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 15, 2025
The Associate Customer Success Manager (CSM) is the primary point of contact for Impact features and benefits, driving customer interactions and ensuring alignment with key initiatives. This role involves managing the Customer Impact Plan, fostering customer satisfaction, and proactively addressing risks and roadblocks. CSM will build strong relationships, promote success stories, and act as a key advocate for customers within the ServiceNow ecosystem.
Requirements
- Experience in leveraging AI into work processes.
- 2+ Years of related work experience (Customer Success, Project Management, Business Admin, SaaS).
- Ability to take full ownership of customer portfolio and drive effective outcomes.
- Proven ability to collaborate with cross-functional teams.
- Passion for customers and value realization.
Benefits
- Competitive salary
- Opportunities for professional development
Requirements Summary
2+ yrs related experience, customer success experience, and a passion for customer success are key. ServiceNow experience is a plus. Must be able to own customer portfolio and drive impactful outcomes
