Customer Advocate

This customer advocate role within ServiceNow will focus on designing and executing impactful executive customer engagements for Customer Excellence Senior Executives. The role involves strategic interactions, capturing customer value stories, and aligning activities with company goals. It requires a forward-thinking mindset and a desire to apply AI and automation to optimize processes.

Requirements

• Assess and calibrate engagement requests.
• Drive a high-value pipeline of customer engagements.
• Prepare CEG LT members for meetings.
• Document meeting outcomes and track follow-ups.
• Partner with cross-functional stakeholders.
• Champion continuous improvement
• Work closely with internal partners.

Benefits

• Health plans
• Equity
• Variable/incentive compensation
• 401(k) Plan
• ESPP
• matching donations
• Flexible time away plan
• Family leave programs