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ServiceNow
Associate Customer Success Manager
Join ServiceNow as an Associate Customer Success Manager in Sydney. Drive product adoption, enhance customer experiences, and leverage ServiceNow skills. 3+ years in customer success required.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 29, 2025
ServiceNow is seeking an Associate Customer Success Manager to serve as a key resource for customers purchasing ServiceNow Impact Guided, a value acceleration product. This role involves orchestrating customer experiences, driving product adoption, and helping customers achieve success with ServiceNow. The position is part of the Global Guided Impact organization, focused on empowering organizations to find smarter, faster, and better ways to work.
Requirements
- Experience in integrating AI into work processes.
- 3+ Years of related work experience (Customer Success, Project Management, Business Admin, and/or SaaS).
- Ability to drive effective communication.
- Proficiency in data analysis and decision-making.
- Proven strategic advisory skills.
Requirements Summary
3+ years experience in customer success/project mgmt/business admin (or related). AI integration experience preferred. Strong communication & analytical skills are essential
