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ServiceNow
Associate Customer Success Manager-French Speaking
Join ServiceNow as an Associate Customer Success Manager in Montreal. Leverage your 3+ years of experience and French skills to drive customer satisfaction using ServiceNow's Impact features. Enjoy competitive salary, health benefits, and professional growth.
The Mothership
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 5, 2025
ServiceNow is seeking a Customer Success Manager (CSM) to oversee the Impact features and benefits for various customer profiles. The CSM will drive customer interactions, ensure successful onboarding, manage risks, and lead customer success through data and analytics. They will act as the primary point of contact for Impact features, ensuring alignment with business goals and driving customer satisfaction and retention.
Requirements
- 3+ Years of related work experience in customer-facing customer success, account management, strategic consulting, technical support, project management roles
- French language proficiency
- Strong leadership, prioritization, and ability to perform under pressure
- Ability to communicate, present and influence credibly
- Ability to leverage data and analytics
- Proven ability to collaborate effectively with cross-functional teams
Benefits
- Competitive salary
- Health insurance
- Paid time off
- Retirement plan
- Opportunities for professional development
Requirements Summary
3+ years experience in customer success. French language proficiency is needed. Strong communication and collaboration skills are also essential
