Associate Endpoint Administrator, Endpoint Operations

Carvana is looking for an Associate Endpoint Administrator to deliver exceptional customer service, handle escalated service desk escalations, and assist with technical support and troubleshooting. The role requires a high school diploma or equivalent, 2-3 years of technical support experience, and proficiency in Windows, MacOS, and ChromeOS.

Requirements

• High School diploma or equivalent
• Minimum 2-3 years of experience in the technical support field.
• Ability to read, comprehend and execute on intermediate level technical knowledge articles.
• Able to effectively communicate with team members to help resolve issues.
• Ability to travel between multiple Phoenix headquarters locations.
• Valid and current driver’s license.
• Excellent time management & prioritization skills.
• Experience troubleshooting and administering one of the three major endpoint operating systems, Windows, MacOS, and ChromeOS
• Experience with G Suites, Okta, ServiceNow, Jira, and Workspace One
• Ability to blend creativity, problem solving, and technical skills to support end-users
• Experience with major types of mobile devices (iOS, Android Devices)
• Skills in Windows Operating System (recent flavors: Windows 10 & 11).
• Experience with troubleshooting AV equipment such as HD TVs or Projectors.

Benefits

• Employee discounts on vehicles
• Opportunities for career growth and development
• Flexible work schedule