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AEPL
Associate Engineer
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 12, 2024
This is an Application or Operations Support Engineer position with 24/7 coverage and flexibility in work hours. The role involves responding to service desk tickets, logging issues, tracking interactions, and collaborating with cross-functional teams. Responsibilities include network monitoring, incident response, and escalation of critical alerts.
Requirements
- Strong communication and interpersonal skills in working with clients
- Experience creating bridges during major incidents
- At least 2 years of enterprise monitoring & alerting tools experience
- Knowledge of Networking concepts, SSL certificates and Networking protocols
- Knowledge of Windows Server, Linux Operating System & Virtual Machines(VMware/CloudVM’s)
- Knowledge of Monitoring tools like Grafana or Kibana, SolarWinds and Dynatrace etc.
- Knowledge of Ticketing tools (JIRA, ServiceNOW), Documentation(confluence) and Reporting.
Requirements Summary
2+ yrs enterprise monitoring experience, knowledge of networking & monitoring tools, & Windows/Linux systems. Strong communication skills are essential
