Associate Manager - Automation Support

Boston Scientific is seeking an Associate Manager – Automation Support to lead and manage automation solutions. This role involves ensuring seamless integration, maintenance, and support of automation solutions across business processes, requiring strong leadership and hands-on experience with IT service management tools like ServiceNow and Jira. Key responsibilities include automation support, process and tools management, stakeholder engagement, and expertise in automation platforms and frameworks.

Requirements

• Strong understanding of automation platforms (e.g., RPA, scripting, workflow automation, or orchestration tools).
• Hands-on experience with ServiceNow (ITSM modules) and Jira (Agile project management).
• Knowledge of ITIL frameworks and best practices for IT service management is good to have.
• Familiarity with cloud-based environments and integration practices.
• Proven ability to lead and motivate support teams in a fast-paced environment.
• Strong analytical and problem-solving skills with a focus on root cause resolution.
• Excellent communication, stakeholder management, and collaboration skills.
• Ability to manage multiple priorities and deliver results under tight deadlines.

Benefits

• Life-Work Integration
• Community
• Career Growth