Associate Manager Solution Architecture

Job Description: 12+ years of experience in ServiceNow ITOM modules, CTA certified Solution architect experience, immediate to 45 days notice period. Key Responsibilities: Lead and support the design, configuration, and implementation of ServiceNow ITOM modules, customize and configure ServiceNow components, collaborate with stakeholders, integrate ServiceNow ITOM with CMDB, ITSM, and third-party monitoring tools, and perform health checks, gap analyses, and optimizations of current ITOM implementations.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 12 years of IT experience, with at least 7 years of hands-on experience with ServiceNow, specifically in ITOM modules
• Strong technical expertise in Discovery & MID Server deployment, Service Mapping & CMDB architecture, Event Management and integrations
• Experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Integration Hub
• Good understanding of ITIL/ITSM concepts and CMDB design
• Experience working in Agile environments
• Strong communication and problem-solving skills
• Ability to work independently and manage client interactions

Benefits

• Competitive salary
• Professional growth opportunities
• Supportive and innovation-driven culture