Associate Principal Engineer, ServiceNow (ITSM & SPM)

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical.

Requirements

• Total Experience 10+ years
• Extensive working experience in ServiceNow, with hands-on expertise in ITSM and SPM
• Strong experience in ServiceNow applications development and implementation
• Strong understanding of cloud platforms (AWS, Azure, GCP) and their tagging and API structures
• Demonstrated success in designing and implementing cloud tagging strategies for asset and cost management
• Proficient in scripting languages such as JavaScript, PowerShell, Python for automation and integrations
• Experience in CMDB data analysis, transformation, and clean-up initiatives
• Deep knowledge of ServiceNow ITSM and ITOM best practices and processes
• Strong communication and leadership skills, with the ability to work cross-functionally with Enterprise Architecture, ITSM, Cloud, and Operations teams
• Experience in mentoring technical teams and managing project delivery timelines
• Excellent communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders