Associate Quality Analyst

Ensono is looking for an Associate Quality Analyst to monitor, evaluate, and score inbound calls and customer issues tickets against established quality assurance instruments and standards. The ideal candidate will have a strong understanding of quality management principles and tools, excellent analytical and problem-solving skills, and experience in Quality analysis.

Requirements

• Bachelor's degree or relevant Quality Assurance experience of 3 years.
• A minimum of 3 years' experience in a medium to large sized enterprise environment
• Strong understanding of quality management principles and tools
• Excellent analytical and problem-solving skills
• 3+ years of experience in Quality analysis
• Thorough understanding of ServiceNow Ticketing System
• Strong written and verbal communications skills with an ability to create business correspondence, as well as the ability to communicate effectively at all levels of the organization including senior management levels
• Proficiency in data analysis and reporting
• Good understanding of MS Office & MS Tools
• Good to have people management skills
• Good to have Lean/Six Sigma knowledge