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Giant Eagle, Inc.
Associate Support Analyst, Pharmacy IT systems
Join Giant Eagle, Inc. as an Associate Support Analyst in Cranberry, PA. Leverage ServiceNow skills to troubleshoot pharmacy IT systems, ensuring user satisfaction.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 16, 2025
The Associate Support Analyst, Pharmacy IT Systems role involves documenting, troubleshooting, and resolving technology or application support issues while ensuring end-user satisfaction. This includes supporting pharmacy technology, applications, and business processes, as well as providing instruction and training to business users and solving problems to root cause.
Requirements
- 1 to 3 years of pharmacy technology support or pharmacy technician experience
- Customer service experience
- Proven ability to quickly learn all aspects of Pharmacy technical software product
- Experience working in a retail environment
- MS Office Suite, specifically Excel at an intermediate level(pivot tables, VLOOKUP)
- Familiarity with ServiceNow ticketing software or comparable ticketing system
- Familiarity with EPS (Enterprise Pharmacy System), Central Fill, and GE DoS pharmacy system
Benefits
- Resolve Incident, and process web based incidents
- Maintain system documentation
- Provide instruction and training to business users
- Solve problems to root cause
- Perform after hours and Weekends on-call support
Requirements Summary
1-3 years of pharmacy technology support or pharmacy technician experience, customer service experience, and intermediate-level Excel skills are required. Familiarity with ServiceNow and pharmacy software systems is desired
