Atlassian Cloud Application Support Analyst

Atlassian Cloud Application Support Analyst is a key role within the growing global technology team, focused on optimizing SaaS platforms and improving operational excellence. This mid-level position requires a hands-on technologist with SaaS platform expertise, a customer-focused approach, and the ability to collaborate across various teams to deliver high-quality service. The position involves managing support requests, implementing changes, and contributing to process improvements.

Requirements

• Solid experience in enterprise applications environments.
• Proficiency with Jira (Server, Data Center, and Cloud).
• Strong API knowledge and scripting experience, including JQL, macros, ScriptRunner, PowerScripts, and Automation for Jira.
• Familiarity with migration tools such as CMJ or Project Configurator.
• Integration experience with tools such as Bitbucket, ServiceNow, Bamboo, and Jenkins.
• Ability to lead technical planning and solutioning for complex platform migrations and hybrid environments.
• Strong communication and stakeholder management skills.
• Experience working in diverse cross-functional teams.

Benefits

• Annual performance bonus
• Enhanced maternity and paternity leave
• Private healthcare
• Annual performance bonus
• Enhanced maternity and paternity leave
• Private healthcare
• Annual performance bonus
• Enhanced maternity and paternity leave
• Private healthcare
• Regular bonuses
• Healthcare benefits
• Employee Assistance Program