Lincoln Financial

AVP, Application Architecture & Support (ServiceNow)

Join Lincoln Financial in Charlotte, NC as AVP, Application Architecture & Support. Lead ServiceNow ITSM/ITOM initiatives, leveraging 8+ years of ServiceNow expertise. Enjoy competitive benefits!

ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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Governance, Risk, and Compliance
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IT Operations Management
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
June 4, 2025

This leadership position is responsible for the strategic oversight, delivery, governance, and optimization of the ServiceNow platform. The role combines technical expertise, stakeholder collaboration, as well as active leadership to drive digital transformation through ServiceNow’s IT Service Management (ITSM), IT Operations Management (ITOM), and other modules.

Requirements

  • 10+ Years Application development or IT experience that directly relates to the responsibilities of this position
  • 8+ years of experience with ServiceNow, including hands-on administration, configuration, or development
  • 5+ years in a leadership role managing enterprise platforms

Benefits

  • PTO/parental leave
  • Competitive 401K and employee benefits
  • Free financial counseling, health coaching and employee assistance program
  • Tuition assistance program

Requirements Summary

10+ years of application development or IT experience, 8+ years of ServiceNow experience, and 5+ years in a leadership role