B2B Customer Support Representative

Keeper Security is seeking a B2B Customer Support Specialist to deliver exceptional technical support to enterprise clients. The role involves handling client requests, troubleshooting, onboarding, and collaboration with IT Support and Global Director of Business Support teams. Keeper provides a zero-trust platform used globally and is trusted by millions. The company offers cutting-edge cybersecurity software.

Requirements

• 1+ years of experience in a B2B support role
• Experience communicating with B2B clients at C-Suite level
• Experience troubleshooting technical issues like password resets, active directory, user migrations, and error messaging
• Experience with Salesforce (or similar CRM platforms)
• Proficiency with Google Docs and Microsoft Office tools
• Strong problem-solving skills and ability to manage multiple tasks efficiently
• Excellent communication and customer-focused approach
• Bachelor’s degree preferred
• Preferred Qualifications (ServiceNow, Smartphones, Tablets, Computers)

Benefits

• Medical, Dental & Vision
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401 k
• PTO
• Annual Bonuses