B2B Technical Helpdesk - German - Penang

This B2B Technical Helpdesk position in Malaysia requires a capable individual with a Bachelor's degree or higher, native-level fluency in German, and advanced proficiency in English. The role involves providing first-line support to business clients and resolving technical issues related to devices, apps, and login problems.

Requirements

• Bachelor’s Degree or higher
• Native-level proficiency in German
• Advanced proficiency in English (written and verbal)
• Minimum 1–2 years of experience in helpdesk, customer service, or technical support
• Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow)
• Customer-oriented with strong problem-solving and analytical skills
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office